Knightsbridge Man And Van Service Terms and Conditions
These terms and conditions set out the basis on which Knightsbridge Man And Van provides man and van, moving, transport, loading, unloading, and related service support to customers in the UK. By making a booking, the customer agrees to be bound by these terms, together with any written quotation, booking confirmation, or service note issued before the work begins. The aim of these terms is to keep the service clear, fair, and practical for both sides, while reflecting the nature of a Knightsbridge man and van service that may involve domestic moves, office relocations, single-item transport, storage transfers, and general delivery assistance.
These terms apply whether the booking is made for one item or a full vehicle load, and whether the service is arranged on a fixed-price basis or charged by time, distance, or labour. The customer is responsible for checking that the service requested is suitable for their needs. Where the nature of the job changes after booking, additional charges or revised conditions may apply. Nothing in these terms affects any statutory rights that cannot lawfully be excluded under UK consumer law.
For the avoidance of doubt, these terms are intended for a UK service page and are written in general legal form. They do not create a partnership, employment relationship, or agency relationship between the customer and Knightsbridge Man And Van. The customer acknowledges that the service may require flexibility due to traffic, access conditions, weather, building rules, parking restrictions, or other operational matters that are common in moving and transport work.
Booking process. A booking is only confirmed once Knightsbridge Man And Van has accepted the request and issued confirmation, whether by email, message, or another written method. The customer must provide accurate details at the time of booking, including the collection and delivery addresses, preferred dates and times, inventory or item description, access information, floor level, lift availability, and any special handling requirements. If the customer provides incomplete or incorrect information, the company may adjust the quote, amend the schedule, or cancel the booking if the service cannot reasonably be performed as originally agreed.
The booking process may include an estimate, a provisional quote, or a fixed quotation. Any estimate is based on the information supplied by the customer and may change if the actual work differs from the original description. The customer accepts that a man and van booking is often dependent on practical conditions at the time of collection and delivery. Where the work involves heavy items, fragile goods, dismantling, assembly, waiting time, or additional labour, these matters should be declared before the booking is accepted.
It is the customer’s responsibility to ensure that someone authorised to act on their behalf is present at the collection and delivery points, unless alternative arrangements have been agreed in writing. The customer must also ensure that goods are ready for loading at the scheduled time. Delays caused by the customer, or by a third party under the customer’s control, may result in additional charges. Knightsbridge Man And Van may refuse to handle items that are unsafe, illegal, excessively heavy, poorly packed, contaminated, or unsuitable for transport in the vehicle assigned to the job.
Payments and charges. Unless otherwise agreed in writing, payment is due in accordance with the invoice or booking terms provided before or at the time of service. Knightsbridge Man And Van may require a deposit, advance payment, or card pre-authorisation to secure the booking. The customer agrees to pay all fees due for transport, labour, waiting time, parking, congestion, tolls, congestion-related delays, additional stops, extra mileage, access complications, and any extra work requested during the job.
Quoted prices are based on the information supplied and on the scope of the service described at the time of booking. If the service takes longer than expected, or if additional crew, equipment, or vehicle capacity is required, a revised charge may apply. The customer accepts that a Knightsbridge Man And Van service may be priced by time, by fixed quotation, or by a combination of both. Any surcharge or variation should be notified where reasonably possible, but the customer agrees that urgent operational decisions may need to be made on site to complete the job safely and efficiently.
Unless the invoice states otherwise, payment must be made on the day of service or immediately upon completion. Knightsbridge Man And Van may suspend or withhold further services, including delivery or unloading, until outstanding sums have been paid in full. Late or failed payments may incur administrative charges and, where lawful, interest on overdue sums. The customer must ensure that any payment method used is valid and that sufficient funds are available. Bank charges, card issuer costs, or currency conversion fees are the customer’s responsibility where applicable.
Cancellations and changes. If the customer wishes to cancel or reschedule, notice must be given as early as possible. The amount payable on cancellation depends on how much notice is provided, whether the vehicle or crew have already been allocated, and whether any third-party costs have been incurred. Where a booking is cancelled at short notice, a cancellation fee may be charged to cover lost time, vehicle allocation, and administration. Any deposit paid may be retained in whole or in part to the extent permitted by law and by the specific booking terms.
If the customer changes the service after booking, Knightsbridge Man And Van may revise the price, timing, vehicle type, crew size, or scope of work. Changes may include new collection points, extra items, access restrictions, or additional waiting time. The company is not obliged to accept changes that would materially alter the agreed service or make it unsafe, unprofitable, or operationally impractical. If the company must cancel due to events beyond its reasonable control, it will seek to notify the customer promptly and may offer a new date, alternative arrangement, or refund of sums paid for work not performed, subject to any non-recoverable costs already incurred.
In some cases, the company may refuse to proceed if the customer has failed to provide accurate information, has not made the premises accessible, or has not prepared the goods for transport. If a visit is wasted because the customer is absent, access is impossible, the load is not ready, or the description was materially inaccurate, the company may charge a call-out fee or the full applicable minimum charge. This is a normal feature of a Knightsbridge man and van service where staff and vehicle time are reserved in advance.
Liability and customer responsibilities. Knightsbridge Man And Van will exercise reasonable care and skill in performing the service. However, the customer accepts that removal and transport work involves handling items that may already be fragile, worn, badly packed, or otherwise vulnerable to damage. The company is not responsible for damage arising from inadequate packaging, inherent defects, hidden weakness, customer instructions, normal wear and tear, or the condition of goods before loading. The customer must ensure that items are properly packed unless the company has expressly agreed to provide packing services.
The customer is responsible for declaring any items that are particularly valuable, fragile, hazardous, irreplaceable, or requiring special handling. This includes, without limitation, antiques, artwork, glass, electronics, confidential documents, medicines, perishables, and items subject to legal or insurance restrictions. Unless specifically agreed in writing, the company does not accept responsibility for loss of business, loss of profit, indirect loss, or consequential loss. Liability for direct loss is limited to the extent permitted by law and, where applicable, by any insurance arrangements confirmed for the booking.
Where the customer or another person at the premises gives instructions, those instructions will be treated as authorised unless the company is told otherwise. The customer should inspect items before and after loading where possible and must report any alleged damage or shortage within a reasonable time. The company will not be liable for loss or damage caused by force majeure, including severe weather, road closures, accident, strike, fire, flood, or other events outside reasonable control. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.
Waste regulations, disposal, and prohibited items. Where the service includes removal of unwanted items, the customer must clearly state whether goods are to be transported for reuse, storage, recycling, donation, or disposal. Knightsbridge Man And Van is not a licensed waste management operator unless specifically stated in writing. Any disposal service is provided only where lawful and in accordance with applicable UK waste regulations. The customer must not request the transport or disposal of hazardous waste, clinical waste, asbestos, chemicals, oil, gas cylinders, explosive materials, or any other controlled or prohibited substance unless the company has expressly agreed and confirmed that it is authorised and equipped to do so.
If waste is to be removed, the customer confirms that they are the lawful owner or have authority to arrange disposal. The customer must describe waste accurately and must not mix general waste with hazardous, contaminated, or restricted materials. Where a job involves removal of items that are to be discarded, the company may charge additional fees for segregation, loading, disposal handling, tipping, recycling, or compliance with licensed facilities. The customer accepts that some materials may require evidence of disposal, recording, or transfer arrangements in line with regulatory obligations. A man and van job should not be treated as a free dumping service, and the company may refuse any item that would create an unlawful disposal risk.
Customers must not leave goods in a public place, communal area, or outside the property for collection unless the company has agreed that this is acceptable and lawful. The company may decline to remove items that appear fly-tipped, contaminated, or abandoned without proper authority. Any unlawful instruction by the customer will be the customer’s responsibility, and the customer will indemnify the company against claims, penalties, losses, or costs arising from the customer’s breach of waste law or misdescription of goods. The company reserves the right to inspect items and refuse carriage where compliance cannot be assured.
General provisions and governing law. These terms are governed by the laws of England and Wales, and any dispute arising out of or in connection with the service will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If any provision of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force. No failure or delay by Knightsbridge Man And Van in exercising any right or remedy shall operate as a waiver of that right or remedy.
The company may update these terms from time to time to reflect changes in law, service methods, or operational practice. The version in force at the time of booking will generally apply to that booking, unless the customer agrees to a later update in writing. By proceeding with a booking, the customer confirms that they have read, understood, and accepted these conditions for the relevant Knightsbridge man and van service.
In summary, these terms are designed to make the moving process transparent, to allocate responsibilities clearly, and to support a professional service standard. If the customer has any special requirements, they should be declared before confirmation so that the job can be priced and carried out appropriately. When both sides provide accurate information and reasonable cooperation, the service can be delivered efficiently, safely, and in accordance with applicable UK standards.