Knightsbridge Man and Van Privacy Policy
This Privacy Policy explains how Knightsbridge Man and Van collects, uses, stores and protects your personal data in connection with our man and van and related moving services. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Knightsbridge Man and Van customers and prospective customers in our service area.
Who we are
Knightsbridge Man and Van is a provider of man and van, removals and related transport services. For the purposes of data protection law, we are the data controller for the personal data that we collect and process about you when you use our services, visit our website, communicate with us, or otherwise interact with us as a customer or prospective customer.
Personal data we collect
We may collect and process the following categories of personal data about you:
Identity and contact details, such as your name, title, postal address, service addresses for collection and delivery, and any other contact details you choose to provide when you contact us or request a quote.
Booking and service information, such as details of the services you request, dates and times of moves or transport, property access details you choose to share, information about items to be moved, and instructions you provide regarding your booking.
Payment and transaction data, such as records of services purchased, amounts paid, payment method, and invoicing information. We do not store full payment card details; where card payments are used, these are processed via secure third-party payment processors.
Communication data, such as enquiries, quotes, messages, feedback, and any other correspondence you have with us by phone, online forms, or other communication channels.
Technical and usage data, such as information generated when you visit our website, including IP address, browser type, basic device information, pages viewed and the dates and times of visits. This may be collected using cookies or similar technologies where permitted by law and, where required, with your consent.
Marketing preferences, such as your choices about receiving marketing communications and your responses to any surveys or promotions relating to Knightsbridge Man and Van.
How we collect your data
We collect personal data directly from you when you contact us, request a quote, make a booking, communicate with us, or provide information during the delivery of our services. We may also collect data automatically through our website using cookies or similar technologies, subject to your preferences. In some cases, we may receive limited personal data about you from third parties who contact us on your behalf to arrange services, for example where a landlord, agent or relative books our services for you.
Purposes and lawful bases for processing
We process your personal data only where we have a lawful basis under applicable data protection law. The purposes for which we process your data and the lawful bases we rely on include the following:
To provide quotes and respond to enquiries. We use your identity, contact and service information to respond to your requests for information and quotes. The lawful basis is taking steps at your request prior to entering into a contract and, where applicable, our legitimate interests in responding to potential customers.
To perform our contract with you. We use your identity, contact, booking and service information, and payment and transaction data to manage bookings, deliver our services, arrange logistics, issue invoices and process payments. The lawful basis is performance of a contract with you and taking steps at your request prior to entering into that contract.
To manage our business and improve our services. We may use booking, service and technical data to manage our operations, improve route planning, enhance customer experience, and maintain records. The lawful basis is our legitimate interests in operating and developing our business in an effective and efficient manner.
To communicate with you about your booking. We use contact and booking details to send confirmations, updates, service notifications and important information relating to your move or transport service. The lawful basis is performance of our contract with you and our legitimate interests in keeping you informed.
To handle queries, complaints and disputes. We may use your personal data to investigate and respond to any issues, complaints or disputes. The lawful basis is our legitimate interests in protecting our business, resolving issues and maintaining customer relationships, and where relevant, establishing, exercising or defending legal claims.
To comply with legal and regulatory obligations. We may process and retain certain personal data to comply with accounting, tax, insurance and other legal requirements. The lawful basis is compliance with our legal obligations.
To send marketing communications. We may use your contact details to send you information about our services that may be of interest to you, where permitted by law. The lawful basis is either your consent, where required, or our legitimate interests in promoting our services. You can opt out of marketing communications at any time.
Data sharing and processors
We do not sell your personal data. We may share your personal data with trusted third parties that act as data processors on our behalf, in order to support the provision of our services. These may include:
IT and hosting providers who supply and support our systems, website and data storage.
Payment processors who handle payments securely on our behalf.
Professional advisers such as accountants, insurers and legal advisers where necessary for business, insurance, or legal purposes.
Other service providers directly involved in delivering our services, where needed to fulfil your booking, such as additional transport or logistics partners.
Where we use data processors, they are only permitted to process your personal data on our documented instructions, must keep it secure, and are not allowed to use it for their own purposes.
We may also share personal data where required to do so by law, or where necessary to establish, exercise or defend legal claims, or to protect the rights, property or safety of Knightsbridge Man and Van, our customers or others.
International transfers
Our main operations are located in the United Kingdom. If we ever need to transfer personal data outside the UK or the European Economic Area, we will ensure that an appropriate level of protection is in place, for example by using standard contractual clauses or transfers to countries recognised as providing an adequate level of data protection, in accordance with data protection law.
Data retention
We retain your personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including to provide our services, meet legal, accounting or reporting requirements, and resolve disputes. In practice, this means:
Booking, service and communication records are typically kept for a period necessary to support our contractual relationship, deal with any queries or complaints, and comply with legal obligations, including tax and accounting retention periods.
Payment and transaction data is retained in line with applicable financial and legal requirements.
Marketing data is retained until you withdraw your consent or object to further marketing, or until we determine that it is no longer necessary for the purposes for which it was collected.
When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.
Data security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures may include access controls, secure storage, encryption in transit where appropriate, regular monitoring and staff awareness. While we take reasonable steps to safeguard your personal data, no system can be completely secure and you should take care when providing information to us.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exemptions. They include:
Right of access. You can request confirmation of whether we process your personal data and obtain a copy of that data, together with certain information about how it is used.
Right to rectification. You can request that inaccurate or incomplete personal data we hold about you is corrected or updated.
Right to erasure. In certain circumstances, you can request that we delete your personal data. This right is not absolute and may not apply where we have a legal obligation or other lawful basis to retain the data.
Right to restrict processing. You can ask us to restrict the processing of your personal data in specific situations, for example while we consider a request for rectification or objection.
Right to data portability. Where processing is based on your consent or on a contract and carried out by automated means, you may request to receive your personal data in a structured, commonly used and machine-readable format, and to have it transmitted to another controller where technically feasible.
Right to object. You can object at any time to the processing of your personal data where the lawful basis is our legitimate interests. You also have an absolute right to object to the use of your personal data for direct marketing purposes.
Right to withdraw consent. Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us using your usual contact channel with Knightsbridge Man and Van and clearly state which right you wish to exercise. We may need to verify your identity before responding to your request. We aim to respond within the time limits set by data protection law.
Complaints
If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner’s Office or the relevant data protection authority in your country of residence or work.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or how we process personal data. When we make changes, we will revise the date of the update and, where appropriate, take steps to notify you. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
