Knightsbridge Man and Van Service Terms and Conditions
These Terms and Conditions set out the basis on which Knightsbridge Man and Van provides removal, transport and related services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Client means the person, firm or organisation requesting or paying for the services.
Company means Knightsbridge Man and Van, the provider of the services.
Services means any removal, man and van, transport, loading, unloading, packing, furniture assembly, waste removal or related services supplied by the Company to the Client.
Booking means an agreement between the Client and the Company for the provision of services at a specified time, date and location.
Goods means the items, belongings, furniture, equipment or materials that are the subject of the services.
2. Scope of Services
The Company provides man and van services, domestic and commercial removals, transport of goods, and related assistance, including loading and unloading. The exact scope of services, including vehicle size, number of staff, estimated time and locations, will be agreed with the Client at the time of booking.
The Company reserves the right to refuse to carry any goods that are prohibited, unsafe, illegal, inadequately packed or beyond the agreed scope of the services.
3. Booking Process
All bookings are subject to availability and must be confirmed by the Company. A booking is not considered accepted until the Company has provided explicit confirmation.
When making a booking, the Client must provide accurate information, including but not limited to:
Full collection and delivery addresses.
Property access details, such as floor level, lift access, parking restrictions and distance from vehicle to property.
Approximate list, nature and volume of goods to be moved.
Any special handling requirements or fragile items.
Requested date, start time and any time restrictions.
Failure to provide accurate information may result in additional charges, delays or the Company being unable to complete part or all of the services.
The Company may ask the Client to confirm acceptance of an estimate or quotation. Any estimate is based on the information provided at the time and may be revised if that information is incomplete or inaccurate.
4. Estimates, Quotations and Charges
Charges for services may be based on hourly rates, fixed prices, distance, volume, or a combination, as communicated to the Client at the time of booking.
Estimates and quotations are given in good faith based on the information supplied by the Client. They are not binding if:
The work is not carried out within a reasonable time of the quotation date.
The nature, volume or weight of the goods differs from that stated by the Client.
Access at any location is significantly different from that described.
Additional services are requested on the day, such as extra stops or extended loading or waiting times.
Any additional work or waiting time not included in the original quotation will be charged at the Companys standard rates.
5. Payments and Invoicing
The Client agrees to pay all charges applicable to the services, including any additional charges arising on the day of service.
Unless otherwise agreed in writing, payment terms are as follows:
Domestic Clients are generally required to pay on or before the day of the service, before unloading is completed.
Commercial Clients may be offered account terms by prior agreement, with payment due within the period stated on the invoice.
The Company accepts various payment methods, which will be communicated at the time of booking. Cash payments may be accepted only if agreed in advance.
If payment is not made in accordance with the agreed terms, the Company reserves the right to:
Charge interest on overdue amounts at the applicable statutory rate.
Withhold delivery of goods until full payment is received.
Retain a lien over any goods in its possession until all outstanding charges and costs have been paid in full.
6. Deposits and Pre-Payments
The Company may require a deposit or full pre-payment to secure a booking. The amount and due date of any deposit will be communicated at the time of booking.
Deposits may be non-refundable or partially refundable, depending on the timing of any cancellation. This will be applied in accordance with the cancellation provisions set out in these Terms and Conditions.
7. Cancellations and Amendments
If the Client wishes to cancel or amend a booking, the Client must notify the Company as soon as possible.
Cancellation charges may apply as follows:
If cancellation is made more than a specified period in advance of the scheduled start time, the Company may refund the deposit in whole or in part, at its discretion.
If cancellation is made within a short period before the scheduled start time, the Company may retain the deposit or charge a cancellation fee to cover administration, lost booking time and staff allocation.
If the Client fails to be present at the agreed time and location or is unable to provide access, this may be treated as a late cancellation and charged accordingly.
Minor amendments to start times, dates or addresses may be accommodated where possible, but are not guaranteed and may result in revised charges.
8. Client Responsibilities
The Client is responsible for:
Ensuring that all goods are properly packed, secured and ready for transport, unless packing services are specifically included in the booking.
Securing all valuables, personal documents, money, jewellery and other high-value items, which should not be included with the general goods unless explicitly agreed.
Ensuring that all goods to be moved are owned by the Client or that the Client has the authority of the owner to arrange their removal.
Obtaining and paying for any parking permits, dispensations or access permissions required at any property or location.
Ensuring that access at all locations is safe, clear and suitable for the services and vehicle size agreed.
Checking the property and vehicle at the end of the job to ensure nothing has been left behind.
9. Excluded and Hazardous Items
The Company will not carry, and the Client agrees not to present for transport, any of the following items unless expressly agreed in writing:
Explosives, flammable materials, compressed gases, chemicals, solvents, paints or other hazardous substances.
Illegal items or contraband of any kind.
Perishable goods requiring special conditions, including refrigerated or frozen items.
Animals, livestock or pets.
Cash, jewellery, precious metals, or items of exceptionally high value beyond normal insurance limits.
If such items are transported without the Companys knowledge, the Company will have no liability for loss or damage, and the Client will be responsible for any resulting claims, fines or penalties.
10. Waste and Disposal Regulations
The Company operates in accordance with applicable waste and environmental regulations. Where the Client requests the removal and disposal of unwanted items, the following conditions apply:
Only certain types of non-hazardous household and commercial waste can be collected and disposed of by the Company.
The Client must accurately describe the nature and quantity of waste to be removed.
Hazardous, clinical, chemical or regulated waste cannot be collected unless explicitly agreed and compliant with all legal requirements.
The Company will use licensed disposal facilities and will handle waste in a lawful and responsible manner.
Additional charges may apply for specific items such as mattresses, appliances, electricals, or items requiring special handling.
The Client is responsible for any fines, penalties or costs that arise because the Client failed to advise the Company correctly about the nature of the waste.
11. Liability for Loss or Damage
The Company will exercise reasonable care and skill in providing the services. Liability for loss of or damage to goods will be limited as set out in this section.
The Company will not be liable for:
Loss or damage arising from the Clients failure to pack goods properly, unless packing is carried out by the Company.
Damage to goods with inherent defects or weaknesses, including but not limited to pre-existing damage, wear and tear, or instability.
Damage to goods arising from the disconnection or reconnection of appliances, unless expressly agreed and carried out by the Company as part of the services.
Loss of or damage to items of special value, including but not limited to antiques, art, jewellery, precious metals, watches, collections or irreplaceable items, unless the Company has been specifically informed in writing and has confirmed acceptance and agreed cover.
Any indirect or consequential loss, including loss of earnings, loss of profits or loss of opportunity.
Any loss or damage arising from circumstances beyond the Companys reasonable control, including but not limited to traffic delays, weather conditions, accidents, road closures or acts of third parties.
Where the Company is found to be liable for loss of or damage to goods, such liability may be limited to a reasonable repair or replacement cost, up to any cap notified to the Client before the services are carried out.
12. Damage to Property
The Company will take reasonable care to avoid damage to property, including buildings, fixtures and fittings. The Client must highlight any areas of concern, such as narrow staircases, low ceilings, fragile surfaces or restricted access.
The Company will not be liable for:
Damage to property where access is difficult and the Client has requested that reasonable force be used to move goods.
Superficial damage to floors, walls or doorways where the risk was explained to the Client and the work was carried out with due care.
Any damage arising from the movement of items that are too large to be moved safely through standard access routes, where the Client insisted on attempting the move.
13. Time Estimates and Delays
Any time estimates given by the Company are provided in good faith but are not guaranteed. The duration of a job can be affected by factors such as traffic, access conditions, volume of goods, weather and other events beyond the Companys control.
The Company shall not be liable for any loss, expense or inconvenience suffered by the Client as a result of delays, provided the Company has acted with reasonable care and diligence.
14. Insurance
The Company will maintain appropriate insurance in relation to its vehicles and public liability, in accordance with applicable regulations and industry practice.
Specific cover for goods in transit may be subject to limits, exclusions and conditions. The Client should consider arranging separate insurance if the value of the goods exceeds the standard cover or if they require wider protection.
15. Complaints and Claims
If the Client believes that there has been loss, damage or another issue with the services, the Client must notify the Company as soon as reasonably possible.
Visible damage to goods or property should be reported before the team leaves the site, where practicable.
Any formal claim should be made within a reasonable time of the service date and should include full details and any supporting evidence such as photographs or receipts.
The Company will investigate complaints promptly and will aim to reach a fair resolution in line with these Terms and Conditions.
16. Access, Parking and Restrictions
The Client is responsible for ensuring that adequate parking and access are available at all locations for the Companys vehicles. This may require obtaining permits or arranging temporary parking permissions.
Any parking charges, fines or penalties incurred as a result of insufficient parking arrangements or inaccurate information provided by the Client may be added to the Clients invoice.
If restricted access prevents the Company from completing part or all of the services, additional charges may apply for extra time, alternative arrangements or aborted journeys.
17. Subcontracting
The Company reserves the right to use subcontractors or third-party service providers to carry out part or all of the services. In such cases, the Company will take reasonable steps to ensure that any subcontractor is competent and suitably insured.
These Terms and Conditions will continue to apply to any services provided by subcontractors on behalf of the Company.
18. Data Protection and Privacy
The Company will collect and process personal information about the Client as necessary to arrange and provide the services, manage bookings, process payments and handle any queries or complaints.
The Company will handle personal data in accordance with applicable data protection laws and will not sell or share personal data with third parties except as required to provide the services or as required by law.
19. Variations to Terms
The Company may amend these Terms and Conditions from time to time. The version in force at the time of the Clients booking or at the time of service will apply to that booking or service, unless a variation is expressly agreed in writing with the Client.
20. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the services.
By making a booking with Knightsbridge Man and Van or by using our services, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.
